Your own points earning rate
Returning activity reflected in a balance.
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Loyalty programme / Ranedo
Loyalty programme give guests a reason to return.
Reward eligible orders with points and keep guest balances in Ranedo. Choose an earning rate, enabled channels and a staff reward catalogue. Your team delivers rewards in the venue and adjusts the guest’s balance.
- Your own points earning rate
- Balances and transaction history
- A reward catalogue for staff
Choose the features and plan that suit your venue.
Loyalty programme
Examples from your venue
A guest orders again online
Returning activity reflected in a balance.
A reward on the next visit
A clear in-venue redemption process.
A guest asks about points
Information that supports reward conversations.
In everyday use
What changes for your venue?
Start with clear rules and rewards your team can confidently deliver.
Balances and transaction history
A clear in-venue redemption process.
A reward catalogue for staff
Information that supports reward conversations.
01 / Your own points earning rate
Clear rules for earning points
Set points per amount spent and eligible channels. Points accrue on qualifying paid or completed orders with an email address while the programme and required access are active.
02 / Balances and transaction history
Rewards that suit your restaurant
Build a catalogue with point costs for discounts, free products or delivery. It is a staff tool: employees deliver rewards and manually deduct points with a reason.
03 / A reward catalogue for staff
A balance you can explain
Transaction history records point changes. Staff review balances and make justified corrections, while participant and point statistics help assess activity without a separate spreadsheet.
From setup to your first guest
Start with a well-prepared setup.
Follow these four steps, then test a realistic scenario with your team.
Set the rules
Choose an earning rate and channels.
Prepare rewards
Define rewards and point costs.
Enable the programme
Check availability in your plan.
Train staff
Practise earning, redemption and balance corrections.
What should you prepare?
Prepare programme terms, reward economics and a staff redemption procedure. Explain which orders earn points and how guests collect rewards.
FAQ
Before you start: common questions.
Before you decide, get answers to the key questions. If you would like to discuss your workflow, let’s talk.
Tell us about your venue →What kind of programme is available?
The programme awards points at your configured earning rate. Stamps and cashback are not currently supported.
When are points awarded?
Once per eligible paid or completed order with email in an enabled channel and active programme. Calculation excludes tips and rounds down.
Do waiter orders earn points?
Configured online, QR and room channels are supported. Waiter screen orders are not included in that list.
Can guests redeem points at checkout?
No. Staff currently redeem rewards in the venue and manually deduct points. Self-service online or QR checkout redemption is not available.
Are birthday bonuses automatic?
No. Additional bonuses require a manual staff action. The system does not automatically award them or deduct expired points.
What happens if I disable the programme?
New points stop accruing while existing balances remain recorded.
Your next step
Start with clear rules and rewards your team can confidently deliver.
Create an account or arrange a demo to explore how this feature can work in your venue.