Profiles, notes and tags
Continuity between employees.
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Guest database / Ranedo
Guest database remember more for the next visit.
Keep contact details, notes and relationship history together. Find a guest before arrival, review previous information and organise contacts with tags. Give your team better context when welcoming returning guests.
- Profiles, notes and tags
- Activity and linked orders
- Channel-specific consent records
Choose the features and plan that suit your venue.
Guest database
Examples from your venue
A regular books a table
Continuity between employees.
A returning customer
More context for the conversation.
An invitation to a new menu
An organised database before sending.
In everyday use
What changes for your venue?
Build shared knowledge about guests that your team can use on their next visit.
Activity and linked orders
More context for the conversation.
Channel-specific consent records
An organised database before sending.
01 / Profiles, notes and tags
Information the team can share
A profile combines contact details, notes and labels. Search and filters help locate the right person, so useful service information does not stay with just one employee.
02 / Activity and linked orders
Understand previous visits
Review activity and orders matched through contact details. Tags and VIP labels organise your database, while automatic segments help identify groups with similar histories.
03 / Channel-specific consent records
Prepare contacts for communication
Review channel-specific consent, including its date and source. Connect the database with campaigns to choose recipients, or export CSV for further work outside the panel.
From setup to your first guest
Start with a well-prepared setup.
Follow these four steps, then test a realistic scenario with your team.
Review contacts
Look at profiles created through guest service.
Complete information
Add useful notes and correct contact details.
Organise the database
Use tags, filters and VIP labels.
Connect communication
Check consent before preparing a campaign.
What should you prepare?
Define a simple note-taking policy, staff access and the purpose of using guest data. Record information needed for service and keep it current.
FAQ
Before you start: common questions.
Before you decide, get answers to the key questions. If you would like to discuss your workflow, let’s talk.
Tell us about your venue →Where do contacts come from?
The database connects with guest workflows including reservations. A booking can create a contact or complete an existing profile using the supplied details.
Does a profile require email?
No. Reservation contacts can exist without email. A phone number can help identify a guest when no email is available.
Can I see earlier orders?
Profiles show linked orders matched by email or, when email is absent, phone. Completeness depends on the details recorded with orders.
What are tags for?
They organise contacts around your needs. VIP labels and automatic segments provide additional ways to browse the database.
Can I export contacts?
Yes. CSV contact export is available according to user permissions.
Does having a contact mean marketing consent?
No. Contact details and consent are separate. Check permission for the chosen channel; a profile alone is not enough.
Your next step
Build shared knowledge about guests that your team can use on their next visit.
Create an account or arrange a demo to explore how this feature can work in your venue.